Return And Refund Policy

At Tohfa, we strive to make your shopping experience seamless, enjoyable, and hassle-free. We ensure that every product you order is carefully prepared and reaches you safely within the stipulated time.

Note: Additional handling charges may apply for oversized, fragile, or customized items. remove this. 

Packaging

 Every item is carefully packed at our  warehouse in Birgunj, Nepal. to prevent damage during transit.

 Fragile products are wrapped with high-quality bubble sheets, air cushions, and tamper-proof, weather-resistant packaging.

Delivery & Tracking

 Standard delivery typically takes 7–10 business days from order confirmation.

 Our delivery partners will attempt delivery up to three times before returning the package.

 Please provide complete and accurate delivery information, including address, postal code, and mobile number, to ensure timely delivery.

 You will receive email updates once your order is shipped and delivered.

Customer Support

For any queries regarding shipping, delivery, or package condition:

+977 9828209132

tohfaanepal@gmail.com

Payment & Cash on Delivery

 We accept all major Credit/Debit Cards, Net Banking, and mobile wallet payments via secure, trusted gateways.

 Cash on Delivery (COD) is  available for select orders. Orders will be dispatched once payment is confirmed.

 Your payment information remains completely confidential and secure.